How do I report a problem?

Before reporting a problem, check out the IT Help Desk page to view any service bulletins or scheduled events that may affect you.

For critical IT issues

For immediate assistance or to report a critical IT issue, contact the IT Help Desk at (410) 955-HELP or (410) 516-HELP.

 

For non-critical IT issues

To report a non-critical IT Issue, submit a self-service ticket. To do so, please complete the following:

1. Go to the myJH homepage at http://my.jh.edu and click Login.

2. On the subsequent Enterprise Authentication screen, enter your JHED Login ID and Password

3. Click the Helpdesk icon, located in the left column.

4. Within the Helpdesk group, click the IT Help icon. This will redirect you to the application used for self-service incident reporting.

5. Verify your contact information and provide a description of your issue. 

6. Use the Add File button to upload a screenshot of your problem.

7. Click the Submit button to enter your request into the IT@JH Help queue.